Has.Pet — Terms of Use

Last updated: 26 June 2026

These Terms of Use govern the entire Has.Pet service - both the Has.Pet website and the Has.Pet mobile application. Sections 17 to 22 (the "App License") contain the end-user license terms for the App, and this document is the End User License Agreement (EULA) for the Apple App Store and Google Play. The Has.Pet Privacy Policy and the Has.Pet Medical & Wellness Disclaimer are separate documents and are incorporated into these Terms of Use by reference.

1. Acceptance of These Terms

These Terms of Use are entered into by and between you and Has.Pet Ltd., a company incorporated in the Republic of Cyprus, company registration number HE492821, registered office KPMG Center, 1st Floor, Agias Fylaxeos Street 1, 3025 Limassol, Cyprus ("Has.Pet," "we," "us," or "our").

The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these "Terms of Use" or these "Terms"), govern your access to and use of the Services, whether as a guest or a registered user.

For clarity, in these Terms of Use:

Please read these Terms of Use carefully before you start to use the Services. By accessing or using the Website or the App, or by clicking to accept or agree to these Terms of Use when that option is made available to you, you accept and agree to be bound by these Terms of Use and by our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms of Use or to the Privacy Policy, you must not access or use the Services.

This single document governs your use of the entire Services. When you download, install, or use the App, the additional App-specific terms in the "App License" cluster (Sections 17-22) also apply to you, and the App License is the End User License Agreement for the App. The terms that govern your purchase of any subscription - billing, auto-renewal, cancellation, and refunds - are set out in Section 16 (Subscriptions, Billing, Cancellation, and Refunds) of these Terms of Use, whether you purchase on the Website or through the app stores.

Your mandatory consumer rights. Nothing in these Terms of Use limits or excludes any rights or protections that the mandatory consumer-protection law of your country (and, where applicable, your state or province) of residence grants you and that cannot lawfully be waived. Where any provision of these Terms of Use conflicts with such non-waivable rights, those rights prevail to the extent of the conflict, and the remainder of these Terms of Use continues to apply.

2. Who May Use the Services (Eligibility and Availability)

The Services are offered and available to users who are 18 years of age or older. By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to form a binding contract with Has.Pet. If you do not meet these requirements, you must not access or use the Services.

You may use the Services only where we make them available and where doing so is lawful. By using the Services, you represent that your access to and use of the Services is permitted under, and complies with, the laws of the place from which you access them.

Geographic availability. The Services are offered for use in those territories where we make them available, and we may add, restrict, or withdraw availability in any territory at any time. We make no representation that the Services or their content are appropriate or available for use in any particular location. The Services are not directed to, or intended for use in, any jurisdiction where making them available, or your use of them, would be unlawful. If you access or use the Services, you do so on your own initiative and are responsible for compliance with the laws applicable to you, including local laws.

3. Nature of the Services - General Educational Information Only

The Services provide general educational information about pet care, behavior, nutrition, and wellness. Has.Pet is an informational and pet-care wellness service. It is not a provider of veterinary medicine and does not provide telemedicine. Nothing made available on or through the Services diagnoses, treats, prescribes for, or otherwise renders veterinary medical advice for any individual animal.

The content, AI-generated responses, and communications with Pet Experts made available through the Services are not a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of a licensed veterinarian with any questions regarding your pet's health or a medical condition. Never disregard or delay seeking professional veterinary advice because of something you have read or received through the Services. If your pet has, or you suspect your pet has, a medical emergency, contact a veterinarian or an emergency veterinary service immediately.

Detailed disclaimers governing the educational nature of the Services, including the medical/wellness disclaimer, are set out in the Has.Pet Medical & Wellness Disclaimer, which is incorporated into these Terms of Use by reference.

4. Pet Experts Are Not Veterinarians

The Services may give you access to live Pet Experts - behaviorists, trainers, and nutritionists. Pet Experts are not veterinarians and do not provide veterinary medical advice, diagnosis, treatment, or prescriptions. Pet Experts provide general guidance on behavior, training, nutrition, and everyday care. Any credentials or professional qualifications referenced in connection with educational content reflect the authorship or review of that content, and do not create a veterinarian-client-patient relationship between you and Has.Pet or any expert.

To respond to your questions, a Pet Expert may need to see information about your pet and your name. Pet Experts act as service providers bound by confidentiality obligations. See the Privacy Policy for how this information is handled.

5. Changes to These Terms

We may revise and update these Terms of Use from time to time at our discretion. Where required by applicable law, we will provide reasonable advance notice of material changes and, where required, obtain your consent. Changes that are not subject to such a notice requirement are effective when posted. Your continued use of the Services after revised Terms of Use take effect constitutes acceptance of the changes.

6. Accessing the Services and Account Security

We reserve the right to withdraw or amend the Services, and any service or material we provide through the Services, at our discretion. We will not be liable if, for any reason, all or any part of the Services is unavailable at any time or for any period; this does not affect any statutory rights you may have as a consumer.

To access certain parts of the Services you may be asked to register and provide certain information. You agree that all information you provide is correct, current, and complete, and that your use of the Services is governed by our Privacy Policy. If you choose or are provided a username, password, or other credential, you must treat it as confidential and must not disclose it to any other person. Your account is personal to you. You agree to notify us immediately of any unauthorized access to your account or any breach of security, and to log out of your account at the end of each session. We have the right to disable any credential at any time at our discretion, including if you have violated any provision of these Terms of Use.

7. Intellectual Property Rights

The Services and their entire contents, features, and functionality (including all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof) are owned by Has.Pet, its licensors, or other providers of such material, and are protected by Cyprus, EU, and international copyright, trademark, patent, trade secret, and other intellectual property laws.

These Terms of Use permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services, except that your browser may temporarily cache materials for display, and you may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use. You must not access or use any part of the Services for any commercial purpose without our prior written consent. Additional license terms and restrictions specific to the App are set out in the App License (Sections 17-22).

If you breach these Terms of Use, your right to use the Services ends immediately, and you must, at our option, return or destroy any copies of materials you have made. No right, title, or interest in the Services or their content is transferred to you, and all rights not expressly granted are reserved.

8. Trademarks

The Has.Pet name, the Has.Pet logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Has.Pet Ltd. or its affiliates or licensors. You must not use these marks without our prior written permission. All other names, logos, and marks on the Services are the trademarks of their respective owners.

9. Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Services:

You also agree not to: use the Services in any manner that could disable, overburden, damage, or impair them; use any robot, spider, scraper, or other automated means to access the Services for any purpose without our consent; introduce any viruses, trojan horses, worms, or other malicious or technologically harmful material; attempt to gain unauthorized access to any part of the Services or their servers; or attack the Services via a denial-of-service or distributed denial-of-service attack.

10. User Contributions

The Services may contain interactive features (for example, profiles, pet information, message areas, or expert chat - collectively, "Interactive Services") that allow users to post, submit, or transmit content or materials ("User Contributions"). All User Contributions must comply with the Content Standards below.

By providing a User Contribution, you grant Has.Pet and its affiliates and service providers (including the third-party AI providers that process inputs to power our AI features) a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, display, and distribute such material to the extent necessary to operate and provide the Services to you, and to develop, train, and improve our features, models, and Services (including image and other machine-learning models) using de-identified or aggregated information, in each case as described in our Privacy Policy. You represent and warrant that you own or control all rights in your User Contributions and that they comply with these Terms of Use. You are responsible for your User Contributions and their legality, reliability, and accuracy.

11. Monitoring and Enforcement; Termination

We have the right to: remove or refuse to post any User Contribution at our discretion; take any action with respect to any User Contribution we deem necessary, including if we believe it violates these Terms of Use, infringes a third party's rights, threatens user or public safety, or could create liability for Has.Pet; cooperate with law enforcement or court orders; take appropriate legal action; and terminate or suspend your access to all or part of the Services for any violation of these Terms of Use.

We do not undertake to review all material before it is posted and cannot ensure prompt removal of objectionable material after posting. Nothing in this section limits any statutory rights you may have as a consumer.

12. Content Standards

User Contributions must comply with all applicable laws and must not: contain defamatory, obscene, abusive, harassing, hateful, or otherwise objectionable material; promote sexually explicit material, violence, or unlawful discrimination; infringe any intellectual property or other rights; violate the legal rights (including privacy and publicity) of others; be likely to deceive any person; promote any illegal activity; impersonate any person or misrepresent your identity or affiliation; or give the false impression that they emanate from or are endorsed by Has.Pet.

13. Intellectual Property Infringement; Notice and Takedown

Has.Pet respects the intellectual property rights of others and expects users of the Services to do the same. We respond to notices of alleged intellectual-property infringement and of allegedly unlawful content, and we may, in appropriate circumstances and at our discretion, remove or disable access to material claimed to be infringing or unlawful and terminate the accounts of users who are repeat infringers.

13.1 General Notice of Allegedly Infringing or Unlawful Content

Regardless of where you are located, if you believe that material available on or through the Services infringes your rights or is otherwise unlawful, you may notify us at hello@has.pet (or at the Designated Agent address in Section 13.3). To help us act on your notice, please include: (1) sufficient detail to identify the material and its location within the Services (for example, the URL or the in-App location); (2) an explanation of why you consider the material infringing or unlawful, with reference to the right or law concerned where you can; (3) your name and contact details; and (4) a statement that the information in your notice is accurate and that you are entitled to make it. We will assess valid notices and, where appropriate, act on them (for example, by removing or disabling access to the material), and we may inform the affected user of the action and the reason for it, in each case as required or permitted by applicable law. This Section 13.1 provides a notice-and-action route available in all territories where the Services are offered; the U.S. DMCA process in Section 13.2 is an additional route, not a substitute.

In accordance with the U.S. Digital Millennium Copyright Act (the "DMCA"), 17 U.S.C. §512, we respond to notices of alleged copyright infringement that comply with the DMCA.

If you are a copyright owner, or authorized to act on behalf of one, and you believe that material available on or through the Services infringes your copyright, you may submit a written notification of claimed infringement to our Designated Agent identified below. To be effective under 17 U.S.C. §512(c)(3), your notification must include all of the following:

  1. Identification of the copyrighted work claimed to have been infringed (or, if multiple works are covered by a single notification, a representative list of such works).
  2. Identification of the material that is claimed to be infringing and that is to be removed or to which access is to be disabled, and information reasonably sufficient to permit us to locate the material (for example, the URL or the specific location within the Services).
  3. Your contact information - your name, mailing address, telephone number, and email address - reasonably sufficient to permit us to contact you.
  4. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  5. A statement that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the copyright owner.
  6. Your physical or electronic signature.

13.3 Designated Agent

Notifications of claimed infringement (including DMCA notices) and other notices under this Section 13 may be sent to our Designated Agent:

The contact details above are provided for notices under this Section 13. Inquiries that do not concern alleged infringement or unlawful content (for example, support requests) will not receive a response through this channel; please use the contact in Section 30 (Your Comments and Concerns) instead.

13.4 Counter-Notification (DMCA)

If material of yours has been removed or disabled in response to a DMCA notice and you believe the removal was the result of mistake or misidentification, you may submit a written counter-notification to our Designated Agent. To be effective under 17 U.S.C. §512(g)(3), your counter-notification must include:

  1. Your physical or electronic signature.
  2. Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access disabled.
  3. A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
  4. Your name, mailing address, and telephone number, and a statement that you consent to the jurisdiction of the U.S. federal district court for the judicial district in which your address is located (or, if your address is outside the United States, for any judicial district in which we may be found), and that you will accept service of process from the person who provided the original notice or that person's agent.

Upon receipt of a valid counter-notification, we may forward it to the original complaining party. If that party does not notify us within 10 business days that it has filed a court action seeking to restrain the allegedly infringing activity, we may, at our discretion, restore the removed material in not less than 10 and not more than 14 business days following receipt of the counter-notification, in accordance with 17 U.S.C. §512(g).

13.5 Repeat Infringers

We have adopted and will reasonably implement a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers of the intellectual property rights of others. We may also limit access to the Services or remove material for users we believe to be infringing, whether or not there is any repeat infringement.

14. Reliance on Information Posted; No Veterinary Advice

The information presented on or through the Services is made available solely for general educational purposes. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on it is at your own risk, except to the extent any statutory rights or warranties cannot be excluded under applicable consumer law.

Nothing presented on or through the Services is, or should be considered or used as, a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of a licensed veterinarian regarding your pet's health. The Services may include content provided by third parties; statements and opinions in such content are the responsibility of the persons providing them and do not necessarily reflect the opinion of Has.Pet.

15. Information About You; Privacy

All information we collect through the Services is subject to our Privacy Policy. By using the Services, you consent to all actions we take with respect to your information consistent with the Privacy Policy. Some features use third-party AI providers to process your inputs (such as your messages and the photos you submit) to generate responses, and we may use de-identified or aggregated information to develop, train, and improve our own features, models, and the Services, as described in the Privacy Policy.

You may exercise your privacy rights and choices as described in our Privacy Policy and in "Your Privacy Choices." Pet-health information is treated as sensitive information and is not shared with our advertising or attribution partners. We do share certain device-level and event information for advertising and attribution (for example with Meta and AppsFlyer) as described in the Privacy Policy, and you can exercise your available choices there. On Apple devices, we ask for your permission through the App Tracking Transparency prompt; you can opt out as described in the Privacy Policy.

If you are a United States resident, you may exercise your state privacy rights - including, where applicable, the right to opt out of the "sale" or "sharing" of your personal information and to limit the use of sensitive personal information - through our "Do Not Sell or Share My Personal Information" / "Your Privacy Choices" control, as described in the Privacy Policy, and we honor recognized opt-out preference signals (such as Global Privacy Control) where required by law.

16. Subscriptions, Billing, Cancellation, and Refunds

This Section 16 governs how subscriptions to Has.Pet are billed, renewed, cancelled, and refunded. It applies to your purchase of any subscription on the Website and through the app stores, whether the subscription unlocks paid features on the Website or in the App, and should be read together with the Privacy Policy.

How you bought matters. Your refund and cancellation rights depend on where you purchased your subscription: (1) on our Website via Paddle.com Market Ltd ("Paddle"), or (2) through the Apple App Store or Google Play. The rules differ by channel and are set out separately below.

16.1 Plans, Price, Taxes, and Free Trial

Refund summary. Your refund rights depend on how you purchased and on the mandatory consumer-protection law of your country (and, where applicable, your state or province) of residence. For web purchases via Paddle, the position is set out in Section 16.4, including the statutory cancellation/withdrawal rights described there. For App Store / Google Play purchases, refunds are handled by Apple or Google, not by Has.Pet - see Sections 16.5 and 16.6. Nothing in this Section 16 limits any non-waivable statutory refund or cancellation rights you may have.

16.2 Auto-Renewal

Your subscription renews automatically for successive periods equal to your initial subscription period (for example, a monthly plan renews each month; an annual plan renews every 12 months). You will be charged the then-current price (including applicable taxes) for each renewal period, at the start of each new period, using your selected payment method, until you cancel. We will disclose the renewal price, renewal period, and how to cancel at the time of purchase, and (where required by law) send renewal reminders. You can cancel at any time (see Section 16.3); cancellation stops future renewals.

16.3 How to Cancel

After cancellation, you generally retain access to paid features until the end of the current paid period, after which the subscription ends. Cancelling a free trial before it ends prevents any charge.

16.4 Refunds - Website Purchases (via Paddle, our Merchant of Record)

For subscriptions purchased on our Website, Paddle acts as the Merchant of Record (the seller of record). Paddle collects and remits applicable taxes, issues your invoice, and processes refunds and chargebacks in accordance with Paddle's buyer terms, which are presented to you at checkout. To request a refund for a web purchase, contact hello@has.pet or use the support contact in your Paddle receipt.

General position. Outside the statutory rights described below and any refund required by applicable law, web purchases are non-refundable: you can cancel at any time (see Section 16.3), and cancellation stops all future charges, but amounts already paid for the current or a completed period are not automatically refunded. We may, at our sole discretion, issue a refund (in whole or in part) - for example, to correct a billing or duplicate-charge error, or to resolve a dispute or potential chargeback. Any such discretionary refund is a one-time accommodation, is not a right you can require, and does not create or imply any refund window or entitlement for future purchases. This general position does not limit, and is subject to, the statutory rights set out below and any other non-waivable consumer right.

Consumers in the EU/EEA and the United Kingdom - right of withdrawal (distance contracts). If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you generally have the right to withdraw from a distance contract within 14 days, without giving any reason. However, digital content and digital services are supplied to you immediately on purchase. By purchasing and starting to use the subscription, you (a) expressly request and consent to immediate performance - that is, that we begin supplying the digital content/service before the 14-day withdrawal period ends - and (b) acknowledge that, to the extent permitted by law, you thereby lose (or, for digital services, may be required to pay for performance received up to the point of withdrawal in respect of) your right of withdrawal once performance has begun. Where these conditions are not met, or to the extent the law provides otherwise, your statutory right of withdrawal continues to apply.

Consumers in Australia. Nothing in this Section 16 excludes, restricts, or modifies the consumer guarantees under the Australian Consumer Law (ACL) that cannot lawfully be excluded. Our subscriptions come with guarantees that cannot be excluded under the ACL; where a failure to comply with a consumer guarantee is a major failure, you are entitled to the remedies provided by the ACL (which may include a refund), and where it is not a major failure, you are entitled to have the problem remedied within a reasonable time. We do not represent that "all sales are final" in a way that would override these non-excludable rights.

You can cancel at any time (see Section 16.3); cancellation stops future renewals. Where required by applicable auto-renewal law, we provide clear and conspicuous disclosure of the renewal terms, obtain your affirmative consent, offer a simple online cancellation mechanism, and send any required renewal reminders.

16.5 Refunds - Apple App Store Purchases

If you subscribed through the Apple App Store, Apple is the seller and refunds are governed by Apple's terms and refund process. Has.Pet cannot directly issue refunds for App Store purchases. To request a refund, use Apple's "Report a Problem" process or your Apple Account purchase history.

16.6 Refunds - Google Play Purchases

If you subscribed through Google Play, Google is the seller and refunds are governed by Google Play's terms and refund process. Has.Pet cannot directly issue refunds for Google Play purchases. To request a refund, use the Google Play refund process within the applicable Google Play refund window, or contact Google Play support.

16.7 Price Changes, Failed Payments, Chargebacks, and Consumer Rights

Price changes. We may change subscription prices. Where we do, we will give you advance notice as required by applicable law before the change takes effect for your subscription, and (where required) obtain your consent or give you the opportunity to cancel before the new price applies. Price changes do not affect a period already paid for.

Failed payments and involuntary cancellation. If a renewal payment fails, we (or Paddle, Apple, or Google) may retry the charge and/or suspend or cancel your access to paid features. We will not be liable for loss of access resulting from a failed payment, subject to your statutory consumer rights.

Chargebacks. For web purchases, chargebacks are handled by Paddle as Merchant of Record. Initiating a chargeback instead of contacting support may delay resolution; we encourage you to contact hello@has.pet first so we can help resolve the issue.

Consumer rights. These subscription terms are governed by the laws of the Republic of Cyprus, as set out in Section 23 (Governing Law and Jurisdiction). Nothing in this Section 16 deprives you of any non-waivable rights or protections afforded to you under the mandatory consumer-protection and auto-renewal law of your country (and, where applicable, your state or province) of residence - including any refund, cancellation, withdrawal, and auto-renewal rights - which apply in addition to (and prevail over) any narrower terms in this Section.

16.8 United States Consumers - Automatic-Renewal Law and Your Rights

If you are a consumer resident in the United States, the following applies in addition to the general terms above.

Automatic-renewal law. Where your subscription renews automatically, we comply with applicable United States automatic-renewal laws (including the California Automatic Renewal Law, Cal. Bus. & Prof. Code § 17600 et seq., and comparable state statutes). Before you are charged, we present the automatic-renewal offer terms - including that the subscription continues until cancelled, the renewal frequency, the amount of the recurring charge (or a clear description of how it is determined), and how to cancel - in a clear and conspicuous manner, and we obtain your affirmative consent to those terms. After you subscribe, we provide an acknowledgment that includes the offer terms, the cancellation policy, and information on how to cancel. You may cancel at any time through a simple online mechanism (see Section 16.3) before the next renewal date to avoid the next charge. Where required by law, we give advance notice of an upcoming renewal and of any material change to the terms or price before it takes effect.

Your other US rights. Your state consumer-protection and auto-renewal rights (Sections 16.7 and 23), your privacy choices - including any right to opt out of the "sale" or "sharing" of personal information and to limit the use of sensitive personal information (Section 15 and the Privacy Policy) - and the binding arbitration and class-action waiver that apply to US consumers (Section 24) are set out in those Sections. Nothing in these Terms limits any non-waivable right you have under the law of your US state of residence.

17. App License - Scope of This Cluster

Sections 17 through 22 (together, the "App License") apply when you download, install, or use the App. The App License is the End User License Agreement for the App and applies in addition to the rest of these Terms of Use. Where you obtain the App through the Apple App Store or Google Play, the platform-specific terms in Sections 21 and 22 also apply.

The general provisions of these Terms of Use - including Section 16 (Subscriptions, Billing, Cancellation, and Refunds), Section 23 (Governing Law and Jurisdiction), Section 24 (Dispute Resolution; Binding Arbitration; Class Action Waiver), Section 25 (Disclaimer of Warranties), Section 26 (Limitation on Liability), Section 27 (Indemnification), and Section 28 (Limitation on Time to File Claims) - apply to your use of the App just as they apply to your use of the Website. The App is licensed, not sold, to you.

By downloading, installing, or using the App, or by clicking to accept these Terms of Use, you (a) acknowledge that you have read and understand these Terms of Use, including this App License; (b) represent that you are at least 18 years old and of legal age to enter into a binding agreement; and (c) agree to be bound by these Terms of Use. If you do not agree, do not use the App and delete it from your device.

17.1 License Grant

Subject to these Terms of Use, Has.Pet grants you a limited, non-exclusive, non-transferable, revocable license to: (a) download, install, and use the App for your personal, non-commercial use on a mobile device that you own or control, strictly in accordance with the App's documentation; and (b) access and use the content, products, services, features, and functionality made available in or through the App, strictly in accordance with these Terms of Use.

18. License Restrictions

Except as expressly permitted by applicable law (including any mandatory rights to decompile for interoperability) or expressly authorized by Has.Pet, you shall not: (a) copy the App except as expressly permitted; (b) modify, translate, adapt, or create derivative works of the App; (c) reverse engineer, disassemble, decompile, or decode the App, except to the extent applicable law expressly permits despite this limitation; (d) remove or alter any proprietary notices; (e) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make the App available to any third party; (f) use any robot, spider, or automated means to access the App; (g) use any manual process to monitor or copy material from the App without our consent; (h) frame, mirror, or incorporate the App into any other application or service; (i) use the App in any manner that could disable, overburden, damage, or impair it; or (j) circumvent any security or rights-management feature of the App.

19. Reservation of Rights

The App is provided under license, not sold. You acquire no ownership interest in the App other than the right to use it under this license. Has.Pet and its licensors and service providers retain all right, title, and interest in and to the App, including all intellectual property rights, except as expressly granted in these Terms of Use.

20. App Updates

Has.Pet may, at its discretion, develop and provide App updates, which may include upgrades, bug fixes, patches, and new features ("Updates"), and may modify or remove features. Depending on your device settings, the App may automatically download and install Updates, or you may be prompted to do so. You agree that Updates are part of the App and subject to these Terms of Use. Has.Pet has no obligation to provide Updates or to continue any particular feature, subject to its obligations to provide conforming digital content/services to consumers under applicable law.

21. Apple App Store Additional Terms

If you download or use the App on an Apple device, or obtain the App from the Apple App Store, the following additional terms apply. In the event of any conflict between this Section 21 and the remainder of these Terms of Use, this Section 21 controls solely with respect to your use of the App obtained from the Apple App Store. In this Section 21, "Apple" means Apple Inc.

21.1 Acknowledgement. These Terms of Use are concluded between you and Has.Pet only, and not with Apple. Apple is not a party to these Terms of Use and is not responsible for the App or its content. Has.Pet, not Apple, is solely responsible for the App and its content. These Terms of Use may not provide for usage rules for the App that conflict with, or are less restrictive than, the Usage Rules set out in the Apple Media Services Terms and Conditions (or that otherwise violate those terms) as of the date you accept these Terms of Use.

21.2 Scope of License. The license granted to you for the App in Section 17.1 is limited to a non-transferable license to use the App on any Apple-branded products that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you, via Family Sharing or volume purchasing, where those features are enabled.

21.3 Maintenance and Support. Has.Pet is solely responsible for providing any maintenance and support services with respect to the App, as required under these Terms of Use or by applicable law, or as Has.Pet otherwise elects to provide. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

21.4 Warranty. Has.Pet is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed in these Terms of Use (including in Section 25). In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) paid for the App to you; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. As between Apple and Has.Pet, any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Has.Pet's sole responsibility.

21.5 Product Claims. Has.Pet, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including but not limited to: (a) product-liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer-protection, privacy, or similar legislation. These Terms of Use do not limit Has.Pet's liability to you beyond what is permitted by applicable law.

21.6 Intellectual Property Rights. In the event of any third-party claim that the App, or your possession and use of the App, infringes that third party's intellectual property rights, Has.Pet, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual-property infringement claim.

21.7 Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

21.8 Developer Name and Address. Has.Pet's contact information for any questions, complaints, or claims with respect to the App is: Has.Pet Ltd., KPMG Center, 1st Floor, Agias Fylaxeos Street 1, 3025 Limassol, Cyprus; email hello@has.pet.

21.9 Third-Party Terms of Agreement. You must comply with any applicable third-party terms of agreement when using the App (for example, your wireless data service agreement).

21.10 Third-Party Beneficiary. You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms of Use, and that, upon your acceptance of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third-party beneficiary of these Terms of Use.

22. Google Play Additional Terms

If you download the App from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms of Use and is not responsible for the App or its content. To the extent Google Play provides refund mechanisms, those processes apply to Google Play purchases, and Has.Pet cannot directly issue Google Play refunds.

23. Governing Law and Jurisdiction

These Terms of Use, and any dispute or claim arising out of or relating to them or the Services (including non-contractual disputes), are governed by and construed in accordance with the laws of the Republic of Cyprus, without giving effect to any choice-of-law rule. The courts of Cyprus shall have jurisdiction, except as set out below.

Consumer carve-out (mandatory protections). If you are a consumer, this choice of Cyprus law and forum does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of your country of residence, and those mandatory protections continue to apply. In particular, if you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you retain the protection of the mandatory consumer-protection law of your country of residence, and nothing here prevents you from bringing proceedings in, or requires you to litigate outside, the courts of your country of residence where the law gives you that right.

If you are a consumer in the United States, this governing-law and forum selection applies, and nothing in it deprives you of any non-waivable rights or protections afforded to you under the mandatory consumer-protection law of your US state of residence. Binding arbitration and the class-action waiver in Section 24 apply only to US consumers, as set out in that Section. Where the App is obtained through the Apple App Store or Google Play, the platform's own governing-law and dispute terms may additionally apply to platform-related matters.

24. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY - IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL, AND REQUIRES INDIVIDUAL ARBITRATION OF MOST DISPUTES.

Scope. This Section 24 applies only if you are a consumer located in the United States and supplements Section 23 (Governing Law and Jurisdiction). It applies to disputes concerning the entire Services, including the Website and the App. The one-year limitation period in Section 28 applies to any claim brought under this Section 24 as well as to any claim brought in court, except where a longer period is required by mandatory applicable law.

24.1 Informal Resolution First; Notice of Dispute. Before commencing any arbitration or court proceeding, you and Has.Pet agree to first attempt to resolve the dispute informally for at least 60 days. The party raising the dispute must send a written Notice of Dispute to the other. Your Notice of Dispute to Has.Pet must be sent to Has.Pet Ltd., KPMG Center, 1st Floor, Agias Fylaxeos Street 1, 3025 Limassol, Cyprus, or by email to hello@has.pet, and must include your name, the email associated with your account, a description of the dispute, and the relief you seek. This informal-resolution requirement is a condition precedent to commencing arbitration; the applicable limitation period is tolled while the parties comply with this Section.

24.2 Agreement to Arbitrate. Except for the disputes carved out in Section 24.7, you and Has.Pet agree that any dispute, claim, or controversy arising out of or relating to these Terms of Use, the Website, the App, or the Services (a "Dispute") that is not resolved under Section 24.1 will be resolved by final and binding individual arbitration, and not in court (except small-claims court as provided below). The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by this Section 24.

24.3 Federal Arbitration Act Governs This Section. Notwithstanding the choice of Cyprus law in Section 23, this Section 24, and the question of whether a Dispute is subject to arbitration, are governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq. (the "FAA"), and federal arbitration law.

24.4 Class Action Waiver. YOU AND HAS.PET AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any class, collective, consolidated, or representative proceeding, and may award relief only in favor of the individual party and only to the extent necessary to that party's individual claim.

24.5 Effect of Invalidity of Class Action Waiver. The class-action waiver in Section 24.4 is a material and non-severable part of this arbitration agreement. If the class-action waiver is found to be unenforceable or invalid as to any claim or request for relief, then the entirety of this Section 24 shall be null and void as to that claim or request for relief, and that claim or request for relief shall proceed in a court of competent jurisdiction - and not in arbitration. Under no circumstances will any class, collective, consolidated, or representative claim be arbitrated. The remainder of these Terms of Use (including Section 23) shall remain in effect.

24.6 Right to Opt Out of Arbitration (30 Days). You may opt out of this Section 24 within 30 days after you first accept these Terms of Use, by sending a written opt-out notice to Has.Pet Ltd., KPMG Center, 1st Floor, Agias Fylaxeos Street 1, 3025 Limassol, Cyprus, or by email to hello@has.pet. Your notice must include your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out within the 30-day period, neither you nor Has.Pet may require the other to arbitrate, and Section 23 (court jurisdiction) governs your Disputes.

24.7 Carve-Outs. The following are not subject to the agreement to arbitrate: (a) an individual claim in small-claims court that qualifies and remains there; (b) injunctive or other equitable relief in court to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual-property rights; and (c) to the extent you are entitled under applicable California law to seek public injunctive relief, that claim may be brought and adjudicated in court and is not waived or required to be arbitrated.

24.8 Mass / Coordinated Arbitration. If multiple similar arbitration demands are submitted against Has.Pet by, or with the coordination of, the same or coordinated counsel or organization, raising substantially common issues of law or fact, those demands will be administered together under the AAA Mass Arbitration Supplementary Rules and any related AAA fee schedule then in effect, including their provisions for coordinated administration, process arbitrators, and staged proceedings and fees. Where those rules provide for bellwether or batched proceedings, the parties agree to participate in good faith, and the applicable limitation period is tolled for any demand awaiting its turn under that process.

24.9 Delegation. Except as provided in Section 24.5, the arbitrator has the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement. However, whether the class-action waiver in Section 24.4 is enforceable, and the application of Section 24.5, shall be decided by a court and not the arbitrator.

24.10 Arbitration Fees and Costs. Payment of all filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. For consumer claims below USD 10,000, Has.Pet will pay the filing and administrative/arbitrator fees as required by, or in excess of, those rules.

24.11 Arbitration Seat, Venue, and Format. The seat and legal place of arbitration will be the United States state in which you reside. Unless the parties agree otherwise, the arbitration will be conducted in a manner reasonably convenient for you as a consumer - including, at your election where the provider's rules allow, by telephone, by videoconference, or on the basis of documents submitted - without requiring you to travel.

24.12 Survival. This Section 24 survives termination or expiration of these Terms of Use and your relationship with Has.Pet.

25. Disclaimer of Warranties

YOU UNDERSTAND THAT WE CANNOT AND DO NOT GUARANTEE THAT FILES AVAILABLE FOR DOWNLOAD FROM THE SERVICES WILL BE FREE OF VIRUSES OR DESTRUCTIVE CODE. YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT ANTI-VIRUS PROTECTION.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE SERVICES (INCLUDING THE WEBSITE AND THE APP), THEIR CONTENT, AND ANY SERVICES OBTAINED THROUGH THEM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HAS.PET DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, OR BE ERROR-FREE.

THE FOREGOING DOES NOT EXCLUDE OR LIMIT ANY WARRANTY, GUARANTEE, OR RIGHT THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING THE MANDATORY STATUTORY RIGHTS OF CONSUMERS IN YOUR COUNTRY (AND, WHERE APPLICABLE, STATE OR PROVINCE) OF RESIDENCE - INCLUDING, WHERE APPLICABLE, THE EUROPEAN ECONOMIC AREA, THE UNITED KINGDOM, AUSTRALIA, AND THE UNITED STATES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE MAY NOT APPLY TO YOU.

26. Limitation on Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HAS.PET, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, COST OF SUBSTITUTE GOODS OR SERVICES, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES (INCLUDING THE WEBSITE AND THE APP) OR ANY CONTENT ON THEM.

TO THE EXTENT PERMITTED BY LAW, HAS.PET'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO HAS.PET (OR THROUGH PADDLE, APPLE, OR GOOGLE) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD 100) OR THE EQUIVALENT IN YOUR LOCAL CURRENCY.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR: (i) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (ii) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (iii) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING THE MANDATORY CONSUMER-PROTECTION LAW OF YOUR COUNTRY (AND, WHERE APPLICABLE, STATE OR PROVINCE) OF RESIDENCE (INCLUDING, WHERE APPLICABLE, THE EUROPEAN ECONOMIC AREA, THE UNITED KINGDOM, AUSTRALIA, AND THE UNITED STATES). THE LIABILITY CAP ABOVE DOES NOT APPLY TO, AND SHALL NOT BE READ AS LIMITING, ANY LIABILITY THAT CANNOT LAWFULLY BE LIMITED IN RESPECT OF A CONSUMER.

27. Indemnification

You agree to defend, indemnify, and hold harmless Has.Pet, its affiliates, licensors, and service providers, and their respective officers, directors, employees, agents, successors, and assigns, from and against any claims, liabilities, damages, judgments, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Services (including the Website and the App), including your User Contributions or content you submit through the App. This indemnity does not apply to the extent a claim arises from our own negligence or willful misconduct, and nothing in this section limits your non-waivable statutory consumer rights or applies to the extent prohibited by the mandatory consumer-protection law of your country of residence.

28. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE SERVICES (INCLUDING THE WEBSITE AND THE APP) MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE IT IS PERMANENTLY BARRED - EXCEPT WHERE A LONGER PERIOD IS REQUIRED BY MANDATORY APPLICABLE LAW, IN WHICH CASE THE STATUTORY PERIOD APPLIES. This one-year period applies whether the claim is brought in court or in arbitration under Section 24, and the period is tolled during compliance with the informal-resolution requirement in Section 24.1 and while a demand awaits its batch under Section 24.8.

29. Linking to the Website and Third-Party Materials

You may link to our homepage in a way that is fair and legal and does not damage our reputation, but you must not suggest any association, approval, or endorsement without our written consent. The Services may contain links to, or display, third-party sites, content, services, and resources ("Third-Party Materials") provided for your convenience only. We have no control over, and accept no responsibility for, Third-Party Materials, including their accuracy, legality, or quality; if you access them you do so at your own risk and subject to the applicable third party's terms.

30. Export Controls and Sanctions

You represent and warrant that you are not located in, under the control of, or a national or resident of, any country or territory that is subject to comprehensive trade or economic sanctions or embargoes administered by the European Union (and, where applicable, by the United Nations, the United Kingdom, or the United States), and that you are not identified on any applicable restricted-party or sanctions list (including those maintained by the European Union and, where applicable, the United Nations, the United Kingdom, and the U.S. Office of Foreign Assets Control). You agree not to access or use the Services, and we may decline or withdraw access, where doing so would breach applicable export-control or sanctions law. You shall not export, re-export, or release the App to, or make it accessible from, any jurisdiction or to any person where such export is prohibited by applicable law, rule, or regulation, and you shall comply with all applicable export-control requirements. As Has.Pet is established in the European Union (Cyprus), EU sanctions and export-control measures apply to us; other measures may also apply depending on your location.

31. Language

These Terms of Use are drafted and entered into in the English language. We may provide a translation for convenience; in the event of any conflict or inconsistency between the English version and a translated version, the English version prevails, except where the mandatory law of your country of residence requires the local-language version to govern.

32. Waiver and Severability

No waiver by Has.Pet of any term is a continuing waiver or a waiver of any other term, and no failure to assert a right is a waiver of that right. No single or partial exercise of any right precludes any further exercise of that or any other right. If any provision is held invalid, illegal, or unenforceable, it will be eliminated or limited to the minimum extent necessary so that the remaining provisions continue in full force and effect.

33. Entire Agreement

These Terms of Use (including the App License in Sections 17-22 and Section 16, Subscriptions, Billing, Cancellation, and Refunds), together with the Privacy Policy and the Medical & Wellness Disclaimer, constitute the entire agreement between you and Has.Pet regarding the Services and supersede all prior or contemporaneous understandings, whether written or oral, regarding the Services.

34. Your Comments and Concerns

The Services are operated and the App is published by Has.Pet Ltd., KPMG Center, 1st Floor, Agias Fylaxeos Street 1, 3025 Limassol, Cyprus. All notices, feedback, requests for support, and other communications relating to the Services - including questions about billing, cancellation, or refunds - should be directed to: hello@has.pet. For web purchases, Paddle's buyer-support details are also provided in your purchase receipt.